Frequently Asked Questions
Admissions, Enquiries & Student Retention
From working closely with coaching centres, we’ve seen that quick follow-ups, clear
communication, and well-run demo classes make a real difference. Classpro helps track
every enquiry from first contact, so no potential admission gets missed.
Dropouts rarely happen overnight. In most institutes, they follow visible patterns like
falling attendance, declining marks, reduced participation, or sudden behavioural
changes. Based on what we’ve observed across many coaching centres, early detection is
key. Classpro helps institutes monitor attendance and performance trends over time so
teachers can step in early, involve parents, and provide timely support that improves
both retention and student wellbeing.
Institutes that actively track attendance, test results, and progress over time are
better prepared to support struggling students. Classpro brings these insights together
in one place, helping teachers and parents act early instead of reacting when it’s too
late.
Managing enquiries manually often leads to missed calls and delayed responses. A CRM
designed specifically for coaching centres helps avoid this. Classpro tracks every
enquiry, follow-up, and admission status automatically, so your team always knows who to
contact and when.
Fees, Finance & Online Payments
Automation works best through digital fee management. Classpro sends automatic fee
reminders to parents and students, supports fee instalments and discounts, enables
online payments, and generates instant receipts, helping institutes maintain high fee
collection rates without manual follow-ups.
Classpro supports online fee payments through trusted payment partners. Coaching owners
can connect their payment merchant account with Classpro, and once it’s set up, parents
and students can pay using UPI, debit cards, credit cards, or net banking. Payment
receipts are automatically generated and shared with parents through the app and email
for complete clarity.
Yes. Classpro provides reports showing collected amounts, pending dues, and overdue
fees. Institute owners and admins can clearly see where follow-up is needed and plan
cash flow better.
Yes. Classpro records daily expenses, salaries and operational costs and produces a
complete expenditure report. This gives institute owners a complete view of where money
is being spent.
Yes. Classpro automatically generates GST invoices, receipts, tax summaries and discount
logs to make accounting and compliance simple for coaching institutes.
Attendance, Academics & Parent Visibility
Manual attendance is time-consuming and often inaccurate. Classpro integrates with ESSL
biometric devices to mark attendance automatically and sends absent alerts to parents,
improving transparency and accountability.
Institutes that offer parent visibility see fewer misunderstandings and fewer daily
calls. With Classpro’s parent and student app, families get 24/7 access to attendance,
homework, timetables, exam results, and fee status in one place.
Yes. Classpro records exam results, subject-wise progress and performance trends so
teachers and parents can clearly understand student strengths and areas that need
support.
Yes. Classpro keeps parents updated on attendance, homework and academic progress,
reducing repeated calls and creating a healthier communication loop between staff and
families.
Operations, Scheduling & Multi-Branch Management
Yes. Many growing institutes struggle with scattered data across branches. Classpro
allows owners to manage multiple branches from a single dashboard with both consolidated
and branch-wise reports for admissions, fees, expenses, and academics.
Choose software that is easy to set up and comes with onboarding support. Classpro can
be set up within minutes and provides training to help staff transition from manual work
to digital operations.
Yes. Classpro simplifies class scheduling, manages batches, assigns teachers and
prevents timetable conflicts across branches for smooth academic planning.
Choosing the Right Coaching Management Software
Coaching management software saves time, reduces errors, improves fee collection and
strengthens parent communication. Classpro automates daily tasks so staff can focus more
on teaching and student progress.
Based on what successful institutes prioritise, look for enquiry tracking, fee
automation, biometric attendance, a parent app, performance analytics, multi-branch
control, and secure data storage. Classpro covers all these essentials.
Yes. Classpro is designed to support both small, single-branch institutes and large
multi-branch organisations, scaling easily as the institute grows.
Classpro — Product, Support & Suitability
From our experience working with coaching centres across India, institutes choose
Classpro for its ease of use, end-to-end coverage of daily operations, and dependable
customer support.
Most institutes can start using Classpro within 10 to 15 minutes. Our team provides
onboarding support to ensure a smooth transition.
Yes. Classpro offers a 7-day free trial with full access to features so institutes can
explore the system before making a decision.
Classpro offers flexible plans based on the institute's size and requirements. You can
contact us to discuss the best option for your centre.
Classpro provides ongoing support through onboarding assistance, training resources,
phone support, and live chat to help institutes at every stage.
Yes. Classpro uses encrypted data storage and role-based access controls to ensure data
privacy and security. Detailed information is available on our Data Security page.
Yes. Most commonly used biometric systems and secure payment gateways are supported and
sync instantly.
Yes. Classpro offers dedicated portals and permissions for teachers and admin staff so
each user sees only the information they need.